We want every customer to feel confident and satisfied when ordering from TeasOfThailand.com. If something isn’t right with your order, our support team is here to help.
Eligibility & Timeframe
- Returns accepted within 30 days of delivery for unused, unopened items in original packaging.
How to Request a Return
- Email service@teasofthailand.com with your order number and reason for return.
- Follow our instructions for sending your items to our return center.
Important Deductions
- Original shipping fees (including free shipping) will be deducted from refunds, based on the official lading bill.
- 17% Thai customs and tax will be deducted from refunds for orders imported to Thailand.
- Return shipping fees paid by customers are not refunded.
- No returns for purchases of 250 Tapee Tea tea bags or more. Smaller sizes are available for trial before a large purchase.
Refunds
- We process refunds to your original payment method after your returned items are received and inspected.
- Please allow 3–7 business days for the refund to appear after approval.
- Shipping, customs, and any customer-paid return shipping are non-refundable unless your item is damaged or incorrect.
Damaged or Incorrect Products
- Notify us within 48 hours of delivery. Include your order number and photos for quick resolution.
Exchanges
- Exchanges available for defective or damaged products—just contact us.
Import Taxes and Responsibilities
Tea shipments may be subject to import taxes or customs fees in your country.
- These fees are the customer’s responsibility to settle.
- Failure to pay these taxes may result in the shipment being held or abandoned by customs.
- TeasOfThailand.com (ThaiTeas LTD) will not be held responsible if a customer refuses to settle these fees, and refunds will not be issued for abandoned orders.
Questions?
Our team is ready to help: service@teasofthailand.com