Who we are
TeasOfThailand.com is operated by ThaiTeas Ltd, United Kingdom. This policy explains what personal data we collect when you use our website, why we collect it, and what your rights are. You can contact us about anything in this policy at service@teasofthailand.com.
What we collect and why
Orders. When you place an order we collect your name, email address, shipping address, phone number (if provided) and the details of what you bought. We use this to process and deliver your order, provide customer support, handle returns, and meet our legal (tax and accounting) obligations.
Payments. Card and payment details are handled by our payment provider and are never stored on our servers.
Account. If you create an account we store your login email and order history so you can track orders and reorder easily.
Email. If you opt in to our newsletter we use your email address to send you occasional news and offers. Every email includes an unsubscribe link and you can opt out at any time.
Analytics. We use analytics tools to understand how visitors use the site (pages visited, approximate location, device type) so we can improve it. This data is aggregated and not used to identify you personally.
Cookies
We use cookies that are necessary for the shop to work (for example, remembering what is in your cart and keeping you logged in), performance cookies used by our caching system to serve pages quickly, and analytics cookies as described above. You can block or delete cookies in your browser settings; the cart and checkout may not work without the necessary ones.
Who we share data with
We share your data only with the service providers needed to run the store: our payment provider (to take payment), shipping and postal carriers (to deliver your order), our email service (to send order and marketing emails), and our hosting and analytics providers. We never sell your personal data.
How long we keep it
Order records are kept for as long as required for tax and accounting purposes. Newsletter data is kept until you unsubscribe. Account data is kept until you ask us to delete your account.
Your rights
You can ask us at any time for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it (except data we must keep by law). If you are in the UK or EU you also have the right to lodge a complaint with your data protection authority. To exercise any of these rights, email service@teasofthailand.com.
Changes to this policy
If we change this policy we will post the updated version on this page.