Australia and New Zealand — temporarily paused
We are not currently able to ship to Australia or New Zealand. Australia (DAFF) and New Zealand (MPI) apply strict biosecurity controls to imported botanical and food products. Rather than take payment for tea that may not clear, we have paused orders to both countries for the time being.
This is a temporary measure, not a permanent withdrawal — we are working on a compliant route and hope to reopen. If you would like to be told when we do, email service@teasofthailand.com and we will add you to the list and write to you. There is no need to check back or chase us.
Last updated: August 2, 2026
1. Order processing and dispatch
Orders are normally prepared and dispatched within 1–3 business days of payment confirmation. You will receive a shipment notification email with tracking details as soon as your parcel is dispatched.
2. Destinations and delivery estimates
We ship internationally to the countries available at checkout. Delivery times vary by destination and typically take 6–14 business days from the date of dispatch. Transit times can be affected by customs clearance, carrier delays and processing in the destination country.
These are estimates based on normal carrier performance, not guarantees. If your order has not arrived within 30 business days of dispatch, email service@teasofthailand.com with your order number and we will trace it.
3. Shipping costs and refunds of shipping
Shipping is free on orders of US$45.00 or more, and the 15-Herb blend ships free from the 75-teabag pack upwards whatever the order value. On any other order below US$45.00 a flat tracked-shipping fee of US$19.90 applies. The two smallest 15-Herb packs carry a tracked shipping charge per pack, added at checkout: US$19.90 on the 25-teabag pack and US$14.90 on the 50. The shipping cost applicable to your order is shown at checkout before you pay.
Hawaii and Canada: Hawaii and Canada do not get the usual free shipping: Hawaii pays a flat US$59.90 on every order; Canada pays US$15.90 per order up to 50 teabags (loose-leaf teas alone also US$15.90), then US$19.90 for every 150 teabags or part of that (US$19.90 for 51 to 150 teabags, US$39.80 for 250), and orders of 1,000 teabags or more ship free.
Cancellation refunds: if you cancel within our 30-day return window we refund the basic outbound shipping cost in addition to the price of the goods. If you selected an expedited or non-standard method, we refund the cost of standard outbound delivery.
Return shipping: you are responsible for the cost of returning items for change of mind or cancellation. If an item is returned because it is faulty (under the Consumer Rights Act 2015), we cover or reimburse the return shipping cost.
4. Tracking
Orders are sent using tracked postal or courier services appropriate to the destination, and a tracking number is emailed to you when your order is dispatched. Tracking can take a few days to begin updating after a parcel leaves Thailand.
5. Customs, duties and taxes
OSMOS CO., LTD. is registered in Thailand. We do not add VAT or sales tax to your purchase — prices are shown and charged in US dollars.
United States: parcels are cleared through US customs before they enter the domestic delivery network, and US customers are not normally asked to pay anything on delivery.
For international shipments you are the importer of record and are responsible for any customs duties, import VAT, import taxes, clearance fees or inspection charges levied by the destination country. These are not included in our prices and are outside our control.
If import charges go unpaid and a parcel is held, returned or destroyed by customs as a result, we are not able to refund that order. If you are unsure what applies where you live, please check with your local customs authority before ordering.
6. Addresses
We ship to the address exactly as entered at checkout, so please check it carefully. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the correct address is confirmed.
7. Damaged parcels
If your parcel or its contents arrive damaged, tell us within 30 days of delivery with your order number and photographs, and we will put it right under our Refund and Returns Policy.
Questions? Email service@teasofthailand.com.
Some botanicals are not sold to the UK and EU
We do not ship Bael Fruit Tea, Osmanthus Flower Tea, Pandan Leaf Tea, Lemongrass & Pandan Tea Blend to the United Kingdom or the European Union. Food law there treats botanicals without a documented history of European consumption before 1997 as “novel foods” requiring authorisation, and these do not hold one. We would rather not sell them into that market than sell them improperly.
Everything else in our range ships to the UK and EU as normal, and all of our teas ship as normal to the rest of the world. If a restricted item is in your basket and you are ordering to a UK or EU address, we will tell you at the basket rather than after you have paid.